GENERAL WARRANTY COVERAGE
Our products are warrantied to be free from material defects in workmanship, materials, and construction from date of delivery for the number of years noted below when used for normal, residential indoor use.
Only Home / indoor furniture warrantied . EXCLUSIONS: Our products are not warrantied against abnormal use and tear; commercial use; accidents, abuse, or neglect; or from damage resulting from improper use, care, or storage. Our warranty does not cover products used in commercial, nonresidential settings. Because many of our products are handcrafted and made with natural materials, variations in size, shape, and color can be expected. For complete information regarding use and care, please refer to the ChenOne Use & Care brochure.
FURNITURE COLLECTIONS FOR INDOOR USE ONLY
|PRODUCT CATEGORY||WARRANTY PERIOD (IN YEARS)||Labor Coverage (IN YEARS)||COVERAGE EXCLUSIONS AND DETAILS|
|WOOD FURNITURE||1 years Limited Warranty||1 Year||Warranty does not cover expansion, contraction, or effects of extreme high/low humidity. Wood furniture will have one or more of the following characteristics, which are not considered quality defects: variations in grain and color, knots, mineral streaks, and/or pitch pockets. Warranty does not cover darkening of wood or finish, which occurs naturally over time. Termite related to your home environment dose not covers the warranty.|
|METAL FURNITURE||2 years Limited Warranty||1 Year||Warranty does not cover rust or tarnishing resulting from either scratches or abrasions to finish or changes in patina, as it is a living finish that mellows with age.|
|Frames Used In Upholstered and Leather Products||Limited Lifetime Warranty*||1 Year|
|MARBLE/STONE/CORIAN TOPS (excluding Home & Garden)||-||Warranty does not cover stains or changes in color/texture. Minor scracthes & joints maybe visible if abormality in size. Natural variations in both color and veining are to be expected.|
|GLASS AND MIRROR COMPONENTS||-||Small air bubbles, surface waviness, and lightly pitted areas may occur naturally as part of the glass manufacturing process and are not considered quality defects. Do not sit on glass tabletops|
|Cushioning***||1 Year Limited Warranty||1 Year||Including Unattached Cushioning which means each cushion core in an unattached (loose) seat cushion and Attached Cushion which means each cushion core in a seat cushion which is attached to the product|
Springs and Webbed Seating System
The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, back springs. The Webbed Seating System is the webbing used to support the seating area.
|2 Year Limited Warranty||1 Year|
|MATTRESSES||2 year Limited Warranty-Pro-rated||If the any complaint appeared within the 6 month ChenOne can repair/replace the product FOC (Free of Cost), After the six months of use, ChenOne will replace the mattress on the following prorated basis: more than 6 months but less than1 years of use, 50% of the cost of the replacement is covered; more than 1 years but less than 2 years of use, 40% of the cost of the replacement is covered. Warranty not covered pilling on top due this depends mpost use of product. see the use and care broucher to care your mattress.|
****The Leather and Upholstery Fabric Limited Warranty also includes seam slippage, cracking, and dye transfers. Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect. These Limited Warranties do not cover tears, flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. These Limited Warranties also do not cover protective finishes, velvets, and velvet types, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect.
***All seat cushion cores in both Unattached Cushioning and Attached Cushioning will soften with normal use and will conform to the shape of the user. This shall be considered normal wear, and shall not be considered a loss of resiliency or a material manufacturing defect.
*As used in these Limited Warranties, “lifetime” means the normal useful life of the product under reasonable use.
LIMITATIONS AND EXCEPTIONS
The following limitation and exceptions apply to the Limited Warranties:
Under these Limited Warranties, for all of its products other than an Unattached Cushion (as defined in the topical heading “Cushioning”), the sole liability of ChenOne is limited to repair, or at its option, replacement the applicable product or part not in conformity with these Limited Warranties. REFUNDS ARE NOT AVAILABLE. If within the warranty period, identical materials are unavailable at the time of repair or replacement, ChenOne reserves the right to substitute materials of equal or better quality. Replacement fabrics may vary in color from the original due to dye lot differences.
In addition, during the period of any applicable Labor Coverage, ChenOne will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts (at ChenOne's option) and shipping costs from the retailer to and from ChenOne, at no charge to the original retail purchaser. After the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the original purchaser will be responsible for labor, packing, and all shipping and transportation costs. The costs associated with transporting the furniture or parts from your home to the retailer or from the retailer to your home are excluded from all Limited Warranties.
Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only.
These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective coatings on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser, and any such chemical treatments or protective coatings voids all warranties of Ashley.
Leather, Upholstered Fabric and Finishes
The Limited Warranties on “Leather”, “Upholstered Fabric” and “Finishes and all Other Furniture Products” do not cover (i) damages resulting from excessive soiling, improper or unapproved cleaning methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from household humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. CAUTION: Any use of improper or unapproved cleaning methods voids all warranties of ChenOne.
Modifications to Products
These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without the express written authorization of ChenOne.
To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim Procedure.
Contact the ChenOne Store from whom you purchased your furniture, to obtain warranty service. All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. ChenOne reserves the right to require defective parts be returned upon request. You must make arrangements with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or from the retailer to your home. If the retailer from which you purchased the furniture has closed and you need service, contact Ashley in writing or call our Customer Service.