Covid19 Policy

At ChenOne, the health and safety of our customers and employees is our utmost priority. We are closely monitoring the impact of COVID-19. In addition to the thousands who are affected by the illness, thousands more are indirectly dealing with changes in their work, school, and community environments.

We are adhering to all regulations and guidelines from government authorities related to containment of the virus so that the deliveries are done in a safest possible way. We recognize the trust you place in us when we deliver to your doorstep.

Our delivery partners have been advised to reduce contact with customers. The riders are making sure to provide sanitized packages to minimize the risk of exposure to any kind of disease. We also encourage our esteemed customers to properly wash their hands after receiving the packages.

DOMESTIC SHIPPING:

We are offering Express Shipping across Pakistan. Due to the Covid-19 Situation, customers will usually receive their order in 5-7 business days after the order has shipped out. After your payment is authorized, it can take up to 2 days for us to process your order and ship it. But this is just an estimate and does not include weekends and holidays. We do not ship to P.O Boxes. Delivery can take longer in remote areas in Pakistan. We hold the right to process “Cash on Delivery” orders without telephonic verification for verified customers and/or during a period of high volume that includes sale, season launches, and other promotions.

INTERNATIONAL SHIPPING:

All international orders ship through PS/FedEx/TCS and are delivered in 12-14 business days after the order has shipped out. Once your payment is authorized, it can take us up to 2 days to process your order and ship the package. This is only an estimate and does not include weekends and holidays. Shortly after placing your order, you will receive an email with your order number and an order tracking number (if a valid email address was supplied).

If you have any queries, please reach us out at: +92-320-9662019